Personal Injury Videos
30 videos
0:52Automatic Appointment Reminders and Follow-Ups
Add an appointment once and Quilia handles the reminders and the follow-up. Staff add it on the case's Treatment tab, and the client is notified and can add it to their phone's calendar.
trainingfirm onboardingappointmentsreminders
0:53Happy Clients to Google Reviews: NPS in Automations
Add “Ask for a score” to an automation, sixty days after the case opens, and set it to repeat every sixty days to keep a pulse on clients all the way through the case. Clients get a notification and one question in the Quilia app: how likely are they to refer your firm to their friends, from zero to ten. Turn on the Google review link, and a nine or ten gets it right when they’re happiest. Lower scores get a thank-you and room to say what would help, and your team gets an email.
trainingfirm onboardingnpsgoogle reviews
0:39Client Messages That Sound Like Your Firm
Make your automated client messages sound like your firm. In Automations, choose who a message goes to and when, like the morning after a case moves to treatment, then write it the way your team talks on the phone.
trainingfirm onboardingautomationsclient communication
0:44Intake Forms Clients Fill Out on Their Phone
Turn your intake packet into a form clients fill out on their phone. In Forms, drop in the packet and Smart Extract turns it into questions, with plain-word help under each one. Send it from the case, or let an automation send it when the case opens.
trainingfirm onboardingintakeforms
0:36How to Set Up a Recurring Client Check-In in Quilia Automations
Set up a check-in that runs on its own. In Automations, create a new automation, pick who it goes to, set when it starts and how often it repeats, then write the message in your own words.
trainingautomationscheck-in callsclient communication
0:39A Check-In You Set Up Once: How ℚ Fills the Days Between Your Calls
Your team’s check-in calls are the backbone of every case, and ℚ fills in the days between them. Clients get a reminder before each appointment and a quick “how did it go?” after, and you can add your own recurring check-in in Automations, every week, or every day for a busy case.
trainingfirm onboardingcheck-in callsautomations
0:48What Five-Star Feels Like: One Client’s Week Between Calls
Five-star client service happens in the days between your calls. Follow one personal injury client’s week from their phone: a message from the firm the morning after the case moves forward, written once in Automations, a reminder before physical therapy, and ℚ asking how the visit went.
trainingfirm onboardingclient experienceautomations
0:48Between Check-In Calls: Treatment Gaps and Releases ℚ Catches for You
Between client check-in calls, ℚ, Quilia's assistant, stays in touch with personal injury clients and lets the case team know the moment something needs them. When a client says the clinic can't get them in for weeks, ℚ marks that provider on hold, asks one easy question, and the case team gets an email right away with the client's own words and a link to the case.
trainingfirm onboardingtreatment gapscase manager alerts
1:00What ℚ Sends Your Clients: Every Default Text, from Welcome to Check-In
Every text ℚ, Quilia's assistant, sends a personal injury client by default, so your team always knows what went out. A welcome when the client is invited, introducing ℚ as their case assistant and not their legal team, and up to three follow-ups over two days if they don't sign up.
trainingfirm onboardingclient textingappointment reminders
0:50Where Client Uploads Land: Bills and Records in Your Case File
When a bill or a record shows up in a personal injury client's mailbox, the easiest way to get it into the firm's file: in the Quilia app they tap Upload File, snap a picture and pick what it is. The file lands in the case's documents, in the Quilia folder, with an entry in the activity feed so staff know it came in.
trainingfirm onboardingclient uploadsmedical bills
0:52Lost Wages, Logged and Verified: Missed Work and Verification Letters in Quilia
Lost wages usually get rebuilt from memory right before the demand. Here's the other way: a personal injury client logs each missed shift in the Quilia app, with the date, the hours and why, and every entry goes straight to the firm's case file.
traininglost wageswage loss verificationmissed work
0:46A Client's Day with ℚ: Client Texts That Land in Your Case File
What it looks like when a personal injury client texts ℚ, Quilia's assistant: a new symptom, a provider they forgot to mention, an upcoming appointment. No app and no login, just a text.
trainingfirm onboardingclient communicationclient texting
Vertical0:28AI Won't Replace the Human Side of Personal Injury Law
Artificial intelligence is transforming the legal industry, but technology alone isn't what builds trust with clients. In personal injury law, relationships still matter.
personal injury softwarelegal techai for law firmsclient communication
Vertical1:04The Missing Piece in Personal Injury Settlements: Suffering
Every personal injury attorney talks about "pain and suffering," but those two words represent very different types of evidence. Medical records do an excellent job documenting the pain caused by an injury through diagnoses, treatments, imaging, and physician notes. The suffering, however, is often much harder to prove.
personal injury softwarelegal techdemand packagesclient engagement
Vertical0:54How Personal Injury Firms Scale Without Hiring More Staff
Hiring experienced case managers has become one of the biggest challenges facing personal injury law firms. As caseloads grow, many firms assume the only solution is hiring additional staff, but that also increases payroll, training, and management overhead.
personal injury softwarelegal techclient communicationlaw firm efficiency
Vertical0:57How Better Case Data Helps Personal Injury Firms Scale
Growing a personal injury law firm often means hiring more staff, increasing overhead, and managing larger operational costs. But what if better technology allowed your existing team to handle more cases while building stronger claims?
personal injury softwarelegal techdemand packagesclient engagement
23:08Grow Your Law Firm Ep. 156: One Tool, Lighter Caseloads (Full Episode)
Kenny Eliason, founder and CEO of Quilia, explains how a client app takes routine updates off case managers, builds stronger demand packages, and lifts case values for personal injury firms.
podcastpersonal injurylaw firm growthcase management
2:17Welcome to Quilia: Your Personal Injury Case Companion
Welcome to Quilia — the app that helps you stay organized, informed, and connected throughout your personal injury case. In this short walkthrough, Quilia’s CEO, Kenny Eliason, shows how to navigate the app and make the most of its features.
personal injury softwarelegal techclient experienceclient onboarding
1:10How Quilia Helped Me Take Control After My Accident
After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything.
legal techclient communicationclient recovery trackingquilia testimonial
19:38Grow Your Law Firm Ep. 287: Empowered Clients, Stronger Cases (Full Episode)
Ken Hardison talks with Kenny Eliason about how Quilia lets clients track appointments and case progress themselves, why engaged clients build stronger cases, and how reminders and reporting take routine follow-up off the firm.
podcastpersonal injuryclient engagementlaw firm growth
35:54Bourbon of Proof: Kenny Eliason (Full Episode)
Kenny Eliason joins the Bourbon of Proof podcast for an unfiltered conversation about building a personal injury brand, what lawyers get wrong on social media and their websites, and how a firm-branded client app can turn every client into a referral source.
podcastlaw firm marketingpersonal injuryclient referrals
32:37Practice AI: The Future of Law Is Already Here (Full Episode)
LegalSoft's Hamid Cohen and the Practice.AI team talk with Kenny Eliason about AI in personal injury: intake handled by a bot, clients who would rather text than call, and where AI research is taking legal work.
podcastartificial intelligencepersonal injurylegal intake
0:39Case Closure Phase: Wrapping Up and Staying Connected
A thank-you as the case closes, a reminder that the firm is still there for future needs, and how clients can keep using the Quilia app for final updates.
phase messagesclient communicationpersonal injurycase phases
0:42Settlement Phase: Reviewing and Finalizing Your Case
What happens once a settlement offer is negotiated: reviewing the terms together, the time it takes to finalize and process payment, and where to ask questions.
phase messagesclient communicationpersonal injurycase phases
0:56Litigation Phase: Taking Legal Action for Your Case
What litigation means for a personal injury client: document exchange, possible depositions, quiet stretches that are normal, and how to send documents through the Quilia app.
phase messagesclient communicationpersonal injurycase phases
0:42Demand Phase: Building a Strong Case for Maximum Compensation
How the firm assembles medical records, bills and damages into a demand package for the insurer, and how clients can report changes while it comes together.
phase messagesclient communicationpersonal injurycase phases
0:48Treatment Phase: Focusing on Recovery and Strengthening Your Case
Why following the medical plan matters during treatment, and how clients can log appointments, progress and new diagnoses in the Quilia app so the firm stays current.
phase messagesclient communicationpersonal injurycase phases
0:41Onboarding Phase: Getting Started with Your Personal Injury Case
What a personal injury client can expect right after their case opens: what the firm gathers first, which documents may be requested, and how to send photos and treatment updates from the Quilia app.
phase messagesclient communicationpersonal injurycase phases
31:32Partnerships for Profit Ep. 46: Building Quilia (Full Episode)
Kenny shares how ten years at a personal injury firm and a decade in tech led to Quilia, the app that guides PI clients from signature to disbursement.
podcastfounder storypersonal injuryclient app
54:46The Video Podcast Studio: From Marketing Agency to Quilia (Full Episode)
Trevon Angulo talks with Kenny Eliason about building a marketing agency, why he left it to start Quilia, validating the idea through Startup Ignition, and how a client app changes the way attorneys and clients communicate.
podcastpersonal injuryfounder storyentrepreneurship