Video Library

How Personal Injury Firms Save 2 to 4 Hours of Staff Time Every Day

Case managers at personal injury law firms spend hours every day playing phone tag with clients. Between appointment reminders, missed calls, voicemail, and follow-up conversations, client communication can consume nearly half of a case manager's workday.

The Missing Piece in Personal Injury Settlements: Suffering

Every personal injury attorney talks about "pain and suffering," but those two words represent very different types of evidence. Medical records do an excellent job documenting the pain caused by an injury through diagnoses, treatments, imaging, and physician notes. The suffering, however, is often much harder to prove.

How Personal Injury Firms Scale Without Hiring More Staff

Hiring experienced case managers has become one of the biggest challenges facing personal injury law firms. As caseloads grow, many firms assume the only solution is hiring additional staff, but that also increases payroll, training, and management overhead.

How Better Case Data Helps Personal Injury Firms Scale

Growing a personal injury law firm often means hiring more staff, increasing overhead, and managing larger operational costs. But what if better technology allowed your existing team to handle more cases while building stronger claims?

Bourbon of Proof: Scaling PI with a Client App

This video lays out the dream vision for Quilia: giving attorneys a master-class branded app that sits directly in the client’s hands. The problem today is scale. Costs are rising, settlements are shrinking, and law firms are being asked to do more with less. Staff members burn out once they’re juggling sixty or seventy cases. Some firms might stretch to a hundred, but that’s the breaking point. The work simply does not scale.

Bourbon of Proof: The Anti-Portal for PI Clients

In this video, we explain why Quilia is often called the “anti-portal.” Traditional client portals have consistently failed law firms and clients alike. The problem isn’t just outdated technology — it’s the way these systems put the entire burden on the law firm to keep them updated.

Bourbon of Proof: Your Legal App as a Business Card

This video highlights the long-term value of giving every client your own branded legal app. Think about it: most firms lose touch with clients once a case is over, relying on the hope that someone remembers their name when a referral opportunity comes up. With an app, the connection doesn’t end when the settlement check is cashed. It sticks around.

Bourbon of Proof: PI Marketing and the Power of Brand

This video breaks down why so many personal injury attorneys get their marketing wrong. If you ask an AI tool to make a picture of a personal injury lawyer, it’ll probably spit out the same image you see on every billboard: a big smile, a suit, maybe even pointing at their name. That cliché doesn’t help you stand out anymore.

Grow Your Law Firm: From Sign-Up to Set-Up in Seconds

Getting clients onto Quilia is fast and frictionless. Once a firm decides to take a case, all it takes is one click inside the case management system to send an invite. The client instantly gets a text with three options: download the app on iOS, download on Android, or log in through the web.

Grow Your Law Firm: Your Clients Can Handle Tech

Law firms often underestimate their clients’ ability to handle technology—but the truth is, most clients already live their daily lives through apps. In this video, we make the case that client-facing tech isn’t just possible, it’s simple. Tools like DocuSign, which are widely adopted, are actually more complicated than most modern legal apps.

The Video Podcast Studio: Settle Smarter, Staff Lighter

Litigation is expensive, time-consuming, and stressful for both attorneys and clients. The smarter play? Win bigger settlements earlier. In this video, we dive into how improving the pre-litigation process leads to stronger cases, higher settlement values, and fewer files that end up in costly litigation.

The Leader's Mindset: No Quit in the Code

Startups are hard. They should be. Kenny’s built for the grind — because the payoff only comes to those who push through.

The Leader's Mindset: From Code to Courtroom (Sort Of)

Kenny’s career path didn’t follow a straight line from law to tech—it zig-zagged between them. In this video, he shares how a frustration with mediocre websites pushed him to teach himself code, build a digital agency, and grow it into a 15-person team over more than a decade. It was a successful run that made an impact for plenty of clients.

The Leader's Mindset: Deep in the Trough (And Still Building)

Every startup has a honeymoon phase, but eventually reality hits: the infamous “trough of sorrow.” In this video, Kenny talks openly about being in that stage right now—fewer clients than hoped, tougher investor conversations, and the financial strain that comes with it. It’s raw, it’s real, and it’s part of building something that matters.

The Leader's Mindset: Build the Team Before the Dream

Big visions don’t happen without strong teams. In this video, Kenny shares the early days of Neon Brand and the mindset that drove its growth. From the very first meeting at Casa Don Juan, the mission wasn’t just to build websites and marketing campaigns—it was to build a “dope team” that could one day take on its own projects.

The Video Podcast Studio: Update Your Case in Pajamas

Law firms run on information, but most updates only happen during office hours—when both attorneys and clients are slammed with other responsibilities. In this video, we show how Quilia bridges that gap by letting clients update their cases anytime, anywhere. From the couch at night to a quick moment before bed, clients can log details that instantly sync to the firm’s case management system.

The Video Podcast Studio: B2B Still Means People

Behind every business is a person making decisions, solving problems, and building relationships. In this video, Kenny shares lessons from running a marketing agency that touched everything from window cleaning to tiny homes to investment firms. Across all of those ventures, the constant wasn’t the industry—it was the people.

The Video Podcast Studio: Win Pre-Lit, Win More

Pre-litigation is where most cases live—yet it’s often the part attorneys dread most. In this video, we break down why 99% of cases settle before court, and how improving the pre-lit process can turn a pain point into an advantage. Stronger pre-litigation work means higher settlements up front and fewer cases dragged into expensive, time-consuming litigation.

The Video Podcast Studio: The Pivot That Made It a No-Brainer

Every great product takes pivots to get right. In this video, we talk about the seven major shifts Quilia went through in its early development. Nine months of conversations, prototypes, and feedback turned the app from an interesting concept into a no-brainer solution for attorneys who saw it and immediately said, “Take my money.”

Loudr Media: Even the Experts Forget

Even the people who know the personal injury process inside and out can forget critical details. In this video, Kenny shares his own experience after being rear-ended: despite a decade of working in PI, he forgot to mention weeks of headaches to his doctor until they asked. That small oversight delayed care, added extra steps, and could have weakened the case.

Loudr Media: The Case for Better Recordkeeping

Recordkeeping shouldn’t be a nightmare, but for most clients it is. In this video, Kenny shares a personal story: when his wife had a medical malpractice case, her attorney asked for a full list of providers years after the fact. Pulling that information together meant digging through old emails, texts, and calendars—an almost impossible task most clients would put off forever.

Leduc Entertainment: Make Every Client Your Favorite Client

Every attorney has a “favorite client”—the one who shows up to every appointment, keeps great records, communicates clearly, and makes case prep a breeze. In this video, we share the story of one such client who handed his attorney a complete spreadsheet of every appointment and bill, making settlement almost effortless.

Leduc Entertainment: Not a People Replacer. A Process Replacer

Quilia was built on a simple idea: technology should strengthen relationships, not replace them. In this video, Kenny shares his journey from nearly a decade in personal injury law to building tech solutions, and how those two worlds came together to create Quilia. The app isn’t about replacing people—it’s about replacing clunky processes that take time away from meaningful client relationships.

Ten Golden Rules: The Bottleneck Is the Top

For large, successful law firms, change can feel like moving a mountain. Systems are in place, operations are complex, and introducing new tools or processes often meets resistance. In this video, we talk about why the real bottleneck in big firms isn’t staff or systems—it’s leadership at the top.

Ten Golden Rules: Every Client, a Great Client

Not every client naturally stays on top of their case—but with the right system, every client can be a great client. In this video, we share how Quilia combines marketing-style touchpoints with real case-building automation. From NPS scores and satisfaction checks to reminders and tasks, the app works behind the scenes to keep clients engaged and cases moving forward without overwhelming staff.

Practice AI: The Real Differentiator Isn’t Your Law Degree

A law degree doesn’t set your firm apart—your customer support does. In this episode of Practice AI, we dig into why the real differentiator is the people inside your firm and how they connect with clients. Great client experiences drive referrals and loyalty, while paperwork and busywork drag everyone down.

Practice AI: Be the Iron Man of Law

Personal injury attorneys don’t need superpowers to win. Think Iron Man: same lawyer, smarter suit. I explain how adopting legal tech and AI turns a solid PI practice into a faster, clearer operation.

Practice AI: The Anti-Portal That Actually Works

Client portals sound good on paper, but in reality they often create more frustration than value. They rely on law firm staff to constantly update information, and when that doesn’t happen, clients log in, see nothing new, and walk away annoyed. Instead of solving communication problems, most portals just add more work and end up doing more harm than good.

Practice AI: Stop Making It Hard for Clients to Help

Clients want to help build their own case—but most law firms make it harder than it should be. In this video, we dig into why traditional methods of communication don’t match how people live today. Life is busy. Between work, appointments, and everything else, clients don’t have time to chase down phone calls or jump through hoops just to share basic information.

Power Up Your Practice: Stop Signing Paper Checks

Right now, many personal injury attorneys still start their day by signing stacks of paper checks—burning 30 to 45 minutes every morning on a task that adds zero value to the case. It’s a huge time drain and one of the last old-school bottlenecks in firm operations.

Power Up Your Practice: Client Communication Is Broken

Client communication is the number one challenge in personal injury law—and the number one complaint clients bring to the bar. In this video, we unpack why traditional methods like phone calls, texting, Zoom, and in-person meetings aren’t enough. They’re scattered, time-consuming, and still leave gaps that frustrate clients and burn out staff.

Power Up Your Practice: Stop Asking. Start Doing.

Running a law firm means every minute matters. The biggest bottleneck? Time. In this video, we break down how shifting simple but critical tasks away from staff and empowering clients to document their own updates can free up hours every week. It’s not about cutting corners—it’s about cutting the repetitive questions that eat into your team’s workflow.

Grow Your Law Firm Ep. 156: One Tool, Lighter Caseloads (Full Episode)

Kenny Eliason, founder and CEO of Quilia, explains how a client app takes routine updates off case managers, builds stronger demand packages, and lifts case values for personal injury firms.

Power Up Your Practice Ep. 64: Seamless Client Communication (Full Episode)

Ruby Powers talks with Kenny Eliason about how law firm marketing has changed, why marketing and operations need to work together, and how a client app cuts miscommunication by letting clients keep their own case updated.

Grow Your Law Firm Ep. 287: Empowered Clients, Stronger Cases (Full Episode)

Ken Hardison talks with Kenny Eliason about how Quilia lets clients track appointments and case progress themselves, why engaged clients build stronger cases, and how reminders and reporting take routine follow-up off the firm.

Bourbon of Proof: Kenny Eliason (Full Episode)

Kenny Eliason joins the Bourbon of Proof podcast for an unfiltered conversation about building a personal injury brand, what lawyers get wrong on social media and their websites, and how a firm-branded client app can turn every client into a referral source.

Practice AI: The Future of Law Is Already Here (Full Episode)

LegalSoft's Hamid Cohen and the Practice.AI team talk with Kenny Eliason about AI in personal injury: intake handled by a bot, clients who would rather text than call, and where AI research is taking legal work.

Ten Golden Rules: Solving the #1 Client Complaint (Full Episode)

Jay Berkowitz talks with Kenny Eliason about the most common client complaint in law firms, not hearing back, and how automated case updates, satisfaction check-ins and reminders keep clients informed without more work for staff.

Partnerships for Profit Ep. 46: Building Quilia (Full Episode)

Kenny shares how ten years at a personal injury firm and a decade in tech led to Quilia, the app that guides PI clients from signature to disbursement.

The Leader's Mindset Ep. 6: Building RECORD (Full Episode)

Jason LeDuc talks with Kenny Eliason about leadership, keeping a remote team connected, the pivot he made during the pandemic, and building RECORD, the company that became Quilia.

The Video Podcast Studio: From Marketing Agency to Quilia (Full Episode)

Trevon Angulo talks with Kenny Eliason about building a marketing agency, why he left it to start Quilia, validating the idea through Startup Ignition, and how a client app changes the way attorneys and clients communicate.

Business Spotlight USA: Kenny Eliason of RECORD (Full Episode)

Edgar Rodriguez talks with Kenny Eliason about his path from working at personal injury firms to running a marketing agency to cofounding RECORD, the company that became Quilia.

Joe on Quilia: Faster Updates, Happier Clients, and Less Phone Tag

Joe Klenofsky breaks down why his firm is all-in on Quilia. Instead of juggling constant phone calls, chasing updates, or reminding clients what happened at appointments months ago, the team now gets everything straight from the Quilia app.

How Quilia Helped Me Take Control After My Accident

After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything.

Gavin on Quilia: Clarity Without the Chaos

Gavin gets straight to the heart of one of the biggest struggles in personal injury law: communication. Clients want clarity, but constant back-and-forth creates chaos for staff. Quilia changes that by giving clients a clear view of their case while freeing the team to focus on the legal work.

Carmen on Quilia: Client Updates Without the Chase

Carmen points out one of the biggest challenges for law firms—getting consistent updates from clients. With Quilia, clients can easily check in, upload documents, and track treatment on their own, without staff constantly chasing them down.

Naomi on Quilia: Less Follow-Up, More Focus

Naomi highlights one of the biggest challenges for personal injury firms: endless client follow-up. Quilia changes that dynamic by giving clients an easy way to stay engaged in their case without constant check-ins from staff.

Simon on Quilia: No More Chasing Clients

Simon shares how Quilia changed the way his firm manages client updates. Instead of constantly chasing clients for documents, treatment updates, or pain reports, the app lets clients handle it themselves—right from their phones. Everything shows up instantly and cleanly on the firm’s side, saving hours of back-and-forth.

Aria on Quilia: From Skeptic to Superfan

Aria admits she wasn’t sold on Quilia at first—thinking it was just a crutch for firms struggling with case management. But after seeing the latest version in action, she completely changed her perspective. Quilia doesn’t replace good case management; it makes it better.

Amelia on Quilia: Clients Actually Use It

Amelia shares the biggest surprise about Quilia: clients really do use it. With a clear introduction and a little reminder at the start, clients quickly get comfortable logging updates, uploading documents, and tracking their own recovery.

Why Scaling a Personal Injury Firm Is a People Problem

Personal injury firms have a growth ceiling that has nothing to do with demand.

Quilia Does the Busy Work So Your Team Can Do the Human Work

Every case manager knows the split. There is the relationship work you love, and there is the busy work everyone just grinds through to get to it.

AI Won't Replace the Human Side of Personal Injury Law

Artificial intelligence is transforming the legal industry, but technology alone isn't what builds trust with clients. In personal injury law, relationships still matter.

Secure Shared Case Access for Modern Law Firms

In personal injury law, the client is not always the person managing the case.

Quilia Ink: Faster Client Signatures

Quilia Ink makes it easy for clients to sign documents instantly from their phone.

Quilia Ink: E-Signatures for Law Firms Without DocuSign Friction

Quilia Ink is a built-in e-signature solution designed specifically for personal injury law firms.

Use One Secure App to Work With Your Attorney

Working with an attorney often means constant back and forth.

Injured in an Accident? How Quilia Helps You Track Your Recovery

After an accident, life feels overwhelming.

How Quilia Protects Client Communication

Attorney-client privilege does not depend on the tool you use. It depends on the circumstances of the communication.

One Number. Every Case Text. Automatically Logged.

This video shows how personal injury law firms can capture and sync client text messages directly into their case management software using Quilia’s Case Chat.

The Hidden Gap: Why Medical Records Miss What Matters Most in Injury Cases

Medical records tell part of the story. The rest lives in the hidden gap.

Welcome to Quilia: Your Personal Injury Case Companion

Welcome to Quilia — the app that helps you stay organized, informed, and connected throughout your personal injury case. In this short walkthrough, Quilia’s CEO, Kenny Eliason, shows how to navigate the app and make the most of its features.

Fixing Client Communication & Boosting Settlements

This short, scroll-stopping video shows how Quilia helps law firms simplify client communication, cut down on wasted staff time, and boost case outcomes. When clients can send updates, photos, and documents straight to the attorney’s team, demand packages are stronger, settlements are higher, and referrals come naturally.

Quilia – Stop Client Communication Overload

Law firms are drowning in client messages—calls, texts, and emails all demanding updates. Staff end up stressed and overwhelmed, while clients feel ignored. This video captures the problem every firm knows too well: constant “what’s happening with my case?” messages that pile up and pull focus away from real work.

Go Quilia. The new r-app that's stealin' the show.

The R-app in 60 seconds—quick, bold, and to the point. Quilia makes it simple for clients to log updates, track treatment, and stay engaged in their case without constant phone calls or follow-ups. That means less stress on staff, more complete case files, and faster, stronger settlements.

Go Quilia. The new r-app that's stealin' the show.

This is the R-app—a fun spin on how Quilia transforms personal injury law firms. Behind the rap, the message is clear: client participation is the most underused asset in building strong cases. Quilia turns clients into active partners, tracking treatments, collecting updates, and keeping communication flowing without adding more work for staff.

What is Quilia?

Quilia is the client app built for personal injury law firms. It empowers clients to actively participate in their cases—tracking treatment, logging pain scores, uploading documents, and keeping attorneys updated without endless phone calls. For firms, this means fewer gaps in treatment, stronger files, and faster settlements.

Introducing Quilia Requests: Custom Forms, Faster Client Responses

Quilia’s newest feature, Requests, gives your firm a faster way to collect accurate client info without chasing emails or paper forms. You can build your own digital questionnaires, injury check-ins, discovery responses, TBI forms, or anything else your workflow needs.

Introducing Real-Time Translation in CaseChat

Experience the new CaseChat from Quilia — redesigned for speed, clarity, and effortless communication. This update brings real-time translation, allowing you to chat seamlessly with clients in their preferred language, whether it’s Spanish, Tagalog, or beyond. The new interface feels natural across desktop and mobile, with cleaner message bubbles, smoother performance, and improved attachment handling.

AI-Powered Case Summaries, SmartAdvocate Integration, and More

Big things are happening at Quilia. This update introduces AI-powered case summaries, SmartAdvocate integration, and a host of improvements designed to make your firm run smoother and faster.

New Reporting Dashboard

This August 19, 2025 release brings major updates to help law firms manage personal injury cases more efficiently. From upgraded reporting to smarter client onboarding, Quilia continues to streamline workflows so teams can focus on building stronger cases.

Pain Tracking, Smart Uploads, and Neos Sync

This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes.

Support Page Refresh & Key Features

In this update, Jeremiah walks through the brand-new Quilia Support Page and highlights several powerful features that many firms haven’t turned on yet. Whether you’re looking for faster answers, better client communication, or fewer intake headaches, these tools are designed to make your workflow smoother.

Email Digests & Mobile Upgrades

This release, live as of July 13, 2025, makes Quilia’s portal more powerful, flexible, and mobile-friendly than ever. In this walkthrough, Jeremiah highlights the biggest updates, including new client communication tools, workflow improvements, and expanded case management integrations.

How to Set Up a Recurring Client Check-In in Quilia Automations

Set up a check-in that runs on its own. In Automations, create a new automation, pick who it goes to, set when it starts and how often it repeats, then write the message in your own words.

Lost Wages, Logged and Verified: Missed Work and Verification Letters in Quilia

Lost wages usually get rebuilt from memory right before the demand. Here's the other way: a personal injury client logs each missed shift in the Quilia app, with the date, the hours and why, and every entry goes straight to the firm's case file.

How to Add Insurance Information to a Client's Case

How to Add an Appointment to a Client’s Case

Learn how to quickly add an appointment for a client in Quilia’s portal. In this short walkthrough, we cover navigating to the client’s profile, adding the appointment, setting date/time/provider, and confirming that it shows up on the client’s end.

How to Add Medical Appointments in Quilia

Adding your medical appointments in Quilia helps you and your attorney stay on the same page about your treatment. By logging appointments and updates, you’re creating a clear record that supports your case, keeps your recovery organized, and makes sure nothing gets missed.

How to Upload Benefit Payments in Quilia

Keeping track of your workers’ comp benefit payments in Quilia helps make sure nothing slips through the cracks. By uploading your check amounts (and a photo of each check), your attorney gets a clear record of what you’ve been paid and when. This makes it easier to stay on top of your case, avoid confusion later, and ensure you’re getting every dollar you deserve.

Adding Your First Client to Quilia

Getting started with Quilia is simple. In this tutorial, you’ll learn how to add your very first client to the platform and send them an invite to download the app.

Adding Existing Clients from Neos into Quilia

This tutorial shows how to quickly import existing clients from Neos into Quilia. The process takes just a few clicks, letting you sync cases and get clients set up in the app right away.

Filevine Tutorial: Exporting Medical Providers

In this tutorial, Kenny Eliason walks through how to export a list of medical providers from Filevine using the Report Builder. You’ll see exactly how to set up the report, modify fields, and generate a clean export ready for use.

Getting Started with Quilia: A Tour for Clients

Kenny walks new clients through the app: it's where they record appointments, pain, treatment and damages, and it isn't a replacement for talking to their attorney.

A Client's Day with ℚ: Client Texts That Land in Your Case File

What it looks like when a personal injury client texts ℚ, Quilia's assistant: a new symptom, a provider they forgot to mention, an upcoming appointment. No app and no login, just a text.

Where Client Uploads Land: Bills and Records in Your Case File

When a bill or a record shows up in a personal injury client's mailbox, the easiest way to get it into the firm's file: in the Quilia app they tap Upload File, snap a picture and pick what it is. The file lands in the case's documents, in the Quilia folder, with an entry in the activity feed so staff know it came in.

What ℚ Sends Your Clients: Every Default Text, from Welcome to Check-In

Every text ℚ, Quilia's assistant, sends a personal injury client by default, so your team always knows what went out. A welcome when the client is invited, introducing ℚ as their case assistant and not their legal team, and up to three follow-ups over two days if they don't sign up.

Between Check-In Calls: Treatment Gaps and Releases ℚ Catches for You

Between client check-in calls, ℚ, Quilia's assistant, stays in touch with personal injury clients and lets the case team know the moment something needs them. When a client says the clinic can't get them in for weeks, ℚ marks that provider on hold, asks one easy question, and the case team gets an email right away with the client's own words and a link to the case.

What Five-Star Feels Like: One Client’s Week Between Calls

Five-star client service happens in the days between your calls. Follow one personal injury client’s week from their phone: a message from the firm the morning after the case moves forward, written once in Automations, a reminder before physical therapy, and ℚ asking how the visit went.

A Check-In You Set Up Once: How ℚ Fills the Days Between Your Calls

Your team’s check-in calls are the backbone of every case, and ℚ fills in the days between them. Clients get a reminder before each appointment and a quick “how did it go?” after, and you can add your own recurring check-in in Automations, every week, or every day for a busy case.

Intake Forms Clients Fill Out on Their Phone

Turn your intake packet into a form clients fill out on their phone. In Forms, drop in the packet and Smart Extract turns it into questions, with plain-word help under each one. Send it from the case, or let an automation send it when the case opens.

Client Messages That Sound Like Your Firm

Make your automated client messages sound like your firm. In Automations, choose who a message goes to and when, like the morning after a case moves to treatment, then write it the way your team talks on the phone.

Happy Clients to Google Reviews: NPS in Automations

Add “Ask for a score” to an automation, sixty days after the case opens, and set it to repeat every sixty days to keep a pulse on clients all the way through the case. Clients get a notification and one question in the Quilia app: how likely are they to refer your firm to their friends, from zero to ten. Turn on the Google review link, and a nine or ten gets it right when they’re happiest. Lower scores get a thank-you and room to say what would help, and your team gets an email.

CaseChat: Messaging a Client From Their Case

How firm staff message a client with CaseChat, right from the client's case in the Quilia portal. The conversation slides out over the case file, and the client gets the message in the Quilia app, or as a text if the app can't reach them.

Working With a Client From Filevine: CaseConnect

How firm staff work with a Quilia client without leaving Filevine, using the CaseConnect browser extension. The panel opens beside the project with that project's client.

Automatic Appointment Reminders and Follow-Ups

Add an appointment once and Quilia handles the reminders and the follow-up. Staff add it on the case's Treatment tab, and the client is notified and can add it to their phone's calendar.

What Happens When Clients Send Photos and Documents

Clients can take a picture of anything they get in the Quilia app, without saying what it is. Quilia reads it: from a police report, that's the report number, the other driver, their insurance and the witnesses.

Inviting a Client During Intake

How firm staff get a client on Quilia during intake: send the invite from the client's case, or from an Invite to Quilia button in the case management system, or automatically when the case is opened. Then stay with the client while they download the free app and sign in with a 6-digit code.

Pain Scores and Health Check-ins: Reviewing a Client's Check-ins

Clients log pain scores and how they are feeling in the Quilia app, with a Physical Check-in (pain from 0 to 10, a rating for each injury, and symptoms) and a Mental Check-in (one tap, from very low to great).

Reading a Client's Conversation With ℚ

How firm staff read a client's conversation with ℚ, in the app or by text, from the client's case in the Quilia portal. Messages sent by text are marked SMS, and a ℚ reply that recorded something on the case is marked Saved, with a receipt of exactly what was saved and where.

Build a Form, Send It Anywhere

In Forms, click New form: copy one you already have, drop in a document, or start a blank form. Add a question, make it a dropdown, and click Use a 0 to 10 scale, and short lists show up as buttons clients tap. Save it, and it is ready to reuse.

Two Clients, One Mobile Number

A client’s mobile number is their Quilia sign-in, so it can belong to only one client. When a new client’s number already belongs to another client, the alert email has a Move the number button.

Task Lists: One Place for Every Client’s Documents

“I already sent that to you!” With Tasks, if it’s in Quilia, they sent it. Build a task list once, like getting started documents: a photo ID, proof of address and recent pay stubs. On a client’s case, open Requests, click Send, pick the list and set a due date.

Onboarding Phase: Getting Started with Your Personal Injury Case

What a personal injury client can expect right after their case opens: what the firm gathers first, which documents may be requested, and how to send photos and treatment updates from the Quilia app.

Treatment Phase: Focusing on Recovery and Strengthening Your Case

Why following the medical plan matters during treatment, and how clients can log appointments, progress and new diagnoses in the Quilia app so the firm stays current.

Demand Phase: Building a Strong Case for Maximum Compensation

How the firm assembles medical records, bills and damages into a demand package for the insurer, and how clients can report changes while it comes together.

Litigation Phase: Taking Legal Action for Your Case

What litigation means for a personal injury client: document exchange, possible depositions, quiet stretches that are normal, and how to send documents through the Quilia app.

Settlement Phase: Reviewing and Finalizing Your Case

What happens once a settlement offer is negotiated: reviewing the terms together, the time it takes to finalize and process payment, and where to ask questions.

Case Closure Phase: Wrapping Up and Staying Connected

A thank-you as the case closes, a reminder that the firm is still there for future needs, and how clients can keep using the Quilia app for final updates.