Are You Maximizing Your Case Management Efficiency?
17 videos
Effective case management is crucial for personal injury attorneys looking to improve client engagement. Our curated videos explore how Quilia's platform can simplify your processes, ensuring you stay connected with clients and manage cases efficiently.
0:42Reading a Client's Conversation With ℚ
How firm staff read a client's conversation with ℚ, in the app or by text, from the client's case in the Quilia portal. Messages sent by text are marked SMS, and a ℚ reply that recorded something on the case is marked Saved, with a receipt of exactly what was saved and where.
trainingfirm onboardingqclient communication
0:45CaseChat: Messaging a Client From Their Case
How firm staff message a client with CaseChat, right from the client's case in the Quilia portal. The conversation slides out over the case file, and the client gets the message in the Quilia app, or as a text if the app can't reach them.
trainingfirm onboardingcasechatclient communication
0:44Intake Forms Clients Fill Out on Their Phone
Turn your intake packet into a form clients fill out on their phone. In Forms, drop in the packet and Smart Extract turns it into questions, with plain-word help under each one. Send it from the case, or let an automation send it when the case opens.
trainingfirm onboardingintakeforms
0:39A Check-In You Set Up Once: How ℚ Fills the Days Between Your Calls
Your team’s check-in calls are the backbone of every case, and ℚ fills in the days between them. Clients get a reminder before each appointment and a quick “how did it go?” after, and you can add your own recurring check-in in Automations, every week, or every day for a busy case.
trainingfirm onboardingcheck-in callsautomations
0:48What Five-Star Feels Like: One Client’s Week Between Calls
Five-star client service happens in the days between your calls. Follow one personal injury client’s week from their phone: a message from the firm the morning after the case moves forward, written once in Automations, a reminder before physical therapy, and ℚ asking how the visit went.
trainingfirm onboardingclient experienceautomations
0:48Between Check-In Calls: Treatment Gaps and Releases ℚ Catches for You
Between client check-in calls, ℚ, Quilia's assistant, stays in touch with personal injury clients and lets the case team know the moment something needs them. When a client says the clinic can't get them in for weeks, ℚ marks that provider on hold, asks one easy question, and the case team gets an email right away with the client's own words and a link to the case.
trainingfirm onboardingtreatment gapscase manager alerts
1:00What ℚ Sends Your Clients: Every Default Text, from Welcome to Check-In
Every text ℚ, Quilia's assistant, sends a personal injury client by default, so your team always knows what went out. A welcome when the client is invited, introducing ℚ as their case assistant and not their legal team, and up to three follow-ups over two days if they don't sign up.
trainingfirm onboardingclient textingappointment reminders
0:50Where Client Uploads Land: Bills and Records in Your Case File
When a bill or a record shows up in a personal injury client's mailbox, the easiest way to get it into the firm's file: in the Quilia app they tap Upload File, snap a picture and pick what it is. The file lands in the case's documents, in the Quilia folder, with an entry in the activity feed so staff know it came in.
trainingfirm onboardingclient uploadsmedical bills
0:46A Client's Day with ℚ: Client Texts That Land in Your Case File
What it looks like when a personal injury client texts ℚ, Quilia's assistant: a new symptom, a provider they forgot to mention, an upcoming appointment. No app and no login, just a text.
trainingfirm onboardingclient communicationclient texting
Vertical0:45Quilia Does the Busy Work So Your Team Can Do the Human Work
Every case manager knows the split. There is the relationship work you love, and there is the busy work everyone just grinds through to get to it.
case management softwarelegal techclient communicationpersonal injury attorneys
Vertical0:28AI Won't Replace the Human Side of Personal Injury Law
Artificial intelligence is transforming the legal industry, but technology alone isn't what builds trust with clients. In personal injury law, relationships still matter.
personal injury softwarelegal techai for law firmsclient communication
Vertical1:04The Missing Piece in Personal Injury Settlements: Suffering
Every personal injury attorney talks about "pain and suffering," but those two words represent very different types of evidence. Medical records do an excellent job documenting the pain caused by an injury through diagnoses, treatments, imaging, and physician notes. The suffering, however, is often much harder to prove.
personal injury softwarelegal techdemand packagesclient engagement
Vertical0:57How Better Case Data Helps Personal Injury Firms Scale
Growing a personal injury law firm often means hiring more staff, increasing overhead, and managing larger operational costs. But what if better technology allowed your existing team to handle more cases while building stronger claims?
personal injury softwarelegal techdemand packagesclient engagement
23:08Grow Your Law Firm Ep. 156: One Tool, Lighter Caseloads (Full Episode)
Kenny Eliason, founder and CEO of Quilia, explains how a client app takes routine updates off case managers, builds stronger demand packages, and lifts case values for personal injury firms.
podcastpersonal injurylaw firm growthcase management
2:17Welcome to Quilia: Your Personal Injury Case Companion
Welcome to Quilia — the app that helps you stay organized, informed, and connected throughout your personal injury case. In this short walkthrough, Quilia’s CEO, Kenny Eliason, shows how to navigate the app and make the most of its features.
personal injury softwarelegal techclient experienceclient onboarding
1:10How Quilia Helped Me Take Control After My Accident
After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything.
legal techclient communicationclient recovery trackingquilia testimonial
Vertical2:35Pain Tracking, Smart Uploads, and Neos Sync
This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes.
personal injury law firmpersonal injury softwarecase management softwarelegal tech