Troubleshooting
8 articles
Solutions to common issues and error messages. Find quick fixes for login problems, notification issues, sync errors, and other technical challenges.
For Firms
When Two Clients Share a Mobile Number
A client's mobile number is their Quilia sign-in, so it can belong to only one client. When a new client's number is already another client's, one click in the email moves it and sends their invitation.
For Clients
How to Check Your App Version
Learn how to find your current app version to make sure you have the latest features and fixes.
For Firms
Client App Login Problems
Help clients resolve login issues with the Quilia mobile app.
For Firms
Fixing Message Delivery Issues
Troubleshoot common problems when messages aren't reaching clients through Quilia.
For Firms
Handling Client Complaints Professionally
Turn client complaints into opportunities to strengthen the relationship and improve service.
For Firms
What to Do When Clients Can't Log In
Help clients regain access to their Quilia app account quickly.
For Firms
Client Not Receiving App Notifications
Troubleshoot when clients report not getting push notifications from the Quilia app.
For Clients
What Happens If I Miss a Message
Don't worry - here's what to do if you missed a message from your legal team.
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