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Analytics
2 articles
Data-driven insights for your practice. Use analytics to understand client behavior, optimize communication timing, and improve case outcomes.
For Firms · allCMS
NPS and Google Reviews: Best Practices
Use NPS to keep a pulse on every client through the case, follow up on anyone unhappy, then ask for a Google review at the end when they are happiest. The exact question clients get, and how to set up all three steps.
Portal Tutorial
For Firms
How to Review Your Client's Pain Scores and Health Check-ins
Clients log pain scores and how they feel in the Quilia app. Learn where to find their check-ins, how to read the pain scale and the pain and mood chart, and what to look for.
Portal Tutorial
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