Clients keep a running record of how they are doing from the Quilia app, with two kinds of check-in:
- Physical Check-in: a pain score on a 0 to 10 pain scale, a rating for each injury, and any symptoms.
- Mental Check-in: how they are feeling today, from Very low to Great, in one tap.
Either one can carry a note in the client's own words. Everything they log lands on the case, where your team can read it in the portal.
Where to find check-ins
Open the client's case, click Treatment, then the Check-ins tab. The section is called Health Check-ins.
The four tiles
- Latest pain: the most recent pain score, with its label (for example, 4 Moderate).
- Latest mood: the most recent mood the client logged.
- Pain trend: Improving, Worsening or Steady, comparing the client's recent pain scores with their earlier ones. It needs at least four pain scores, and until then it reads Not enough check-ins yet.
- Check-ins: how many the client has logged, and since when.
The pain scale
Clients rate their pain on a 0 to 10 scale. Each score has a label and an emoji, which you see in the chart and on each check-in:
| Score | Label | |
|---|---|---|
| 0 | 😃 | No Pain |
| 1 | 🙂 | Minimal |
| 2 | 😐 | Mild |
| 3 | 😕 | Uncomfortable |
| 4 | 😟 | Moderate |
| 5 | 😖 | Distracting |
| 6 | 😫 | Distressing |
| 7 | 😢 | Unmanageable |
| 8 | 😭 | Intense |
| 9 | 😵💫 | Severe |
| 10 | 🚑 | Unable to move |
For more on how pain scores are used in a case, see pain scores in personal injury cases and how Quilia tracks pain scores. Printable numeric, faces and visual pain scales are free to download.
Reading the chart
The chart puts pain and mood on one timeline, so you can see how both change over the course of the case.
- Pain is the pink line, from 0 (No Pain) to 10 (Unable to move) on the left. Higher is worse.
- Mood is the blue line, from Very low to Great on the right. Higher is better.
- Each point is an emoji for that score. Hover over it to see the date and the exact score.
- Use the dropdown to show Last Month, Last 3 Months, Last 6 Months or All Time.
When the two lines pull apart, with pain falling while mood stays low, the chart shows it at a glance. If the client hasn't done a Mental Check-in yet, the chart shows pain only and is titled Pain over time.
Reading each check-in
Below the chart, every check-in is listed with the newest first.
A Physical Check-in leads with the pain score and its label, such as 6 - Distressing, and a line describing what that level of pain means. Under it you may see:
- Your injuries: each body part the client rated, grouped by area, with its own score out of 10.
- Symptoms: what the client is dealing with, such as headaches or trouble sleeping.
- How they're feeling: the client's mood, when they logged it in the same check-in.
A Mental Check-in leads with the mood itself, such as Good or Low, and is labeled Mental check-in. It can carry symptoms too.
Either kind can end with a Client Note, which is what the client wrote, in their own words.
What to look for
- Gaps. Long stretches without a check-in leave holes in the record.
- Direction. Is pain improving, holding steady or getting worse, and does mood follow it?
- Treatment. Does pain change after appointments, or after treatment stops?
- The notes. A client's own description often says more than the number does.
Encouraging regular check-ins
Clients who check in regularly build a clearer record. If a client has stopped, send a message reminding them why it matters, or set up weekly check-in templates so the reminder goes out on its own.