Your firm's business hours and office locations appear in the Quilia client app, telling clients when and where they can reach you. Keeping these details current ensures that review requests, payments, and referrals route to the right place.
You can manage all of these details under Settings, then Organization.
Office Hours
Each of your locations has its own office hours. They tell clients when they can expect a response from your team: they show on your firm's profile in the client app, and they control the out-of-office auto-replies in CaseChat. A client can still send a message outside your hours; the hours just set clear expectations for when someone will see it.
You set hours in each location's dialog under Locations, in its Office hours section. Your primary location's hours are your firm's hours. Each day of the week has its own row, set to one of:
- Open: choose the time you open and the time you close.
- Open 24 hours: for a firm that answers around the clock.
- Closed: the office is closed that day.
Because every day is separate, you can set a Friday half day, or open on Saturday and stay closed on Sunday.
To avoid entering the same hours seven times, set one day, select the copy icon on its row, and choose Copy to weekdays (Monday through Friday) or Copy to all days. If your firm has more than one location, Copy hours from fills in the whole week from another location.
Hours are read in the location's timezone, so a client in another time zone still sees when your office is actually open.
Primary Location
Your firm must have one primary location. This is your main headquarters or mailing address, and it acts as the default for any client or staff member not assigned to a specific office.
Under Locations, select your primary location to configure its details. The information you provide here powers several features across Quilia:
| Setting | What it does |
|---|---|
| Phone, Fax, Email, Website | Shown on your firm's profile in the client app so clients can contact you directly. |
| Address | Displays in the app and provides a map link for clients traveling to your office. |
| Timezone | Dictates when your office hours begin and end. |
| Office hours | Your firm's hours, shown to clients and used for CaseChat out-of-office replies. See Office Hours. |
| Review Link | The Google or Yelp link used when Quilia asks a happy client for a review. |
| Payments Link | The destination for clients who need to pay an invoice online. |
| Case Referrals Email | The inbox that receives new case referral forms submitted by clients in the app. |
| Social links | Your firm's Facebook, Instagram, LinkedIn, and X profiles, linked directly from the client app. |
Additional Locations
If your firm operates out of more than one office, you can add them as additional locations. This ensures clients see the address and contact details of the office that is actually handling their case, and it allows you to route their reviews to the correct local Google Business profile.
Select Add Location under Locations to create a new office.
-
Location Name: A clear name for the office, like "Downtown" or "Northside."
-
No physical address: Check this box if the location is remote or virtual. Quilia will hide the map and address from clients assigned to this office.
-
Office hours: Each office keeps its own hours. A new office starts with your primary location's hours. To reuse another office's schedule, pick it under Copy hours from, then adjust any day that differs.
Copy hours from fills in another location's schedule; then change only the days that differ. -
Filevine office: If your firm connects to Filevine, this option appears. It maps your Quilia location to a specific Filevine office, keeping the two systems in sync.
Assigning a location to staff
Once a location is created, you assign it to the people who work there. Go to Settings, then Team, and select the pencil icon on a team member's row to open Edit user. Choose their office under Location, then select Save. See Adding Team Members.
When a client's case is handled by that staff member, the client app will display the details of the staff member's assigned location instead of the primary location.