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Reviews & Reputation Frequently Asked Questions

FAQs about reputation management features in Quilia, including automated review requests and online presence management.

5 questions

How does Quilia help my firm get more Google reviews?

Quilia uses NPS scoring to identify happy clients and automatically prompts them to leave a review on your firm’s Google profile. That means more 5-star reviews without extra work from your team.

Do all clients get asked to leave reviews?

No. Only clients who give a high satisfaction score (9 or 10) are prompted. This keeps reviews authentic while avoiding frustration from clients who may not be ready to post feedback.

Can Quilia flag unhappy clients before they leave bad reviews?

Yes. If a client gives a low satisfaction score, your team is alerted immediately so you can address concerns before they go public.

Does the review process feel complicated for clients?

Not at all. Clients answer one quick question in the app or by text and, if they’re a high scorer, one tap opens your Google review form.

Can we track review performance over time?

Yes. Quilia’s analytics dashboard shows NPS trends, review request activity, and which clients left feedback, helping you spot patterns and improve client satisfaction.

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